At Tanworthlane Pharmacy, we take pride in delivering high-quality healthcare and customer service. We are committed to maintaining the highest standards, and we are pleased that the vast majority of our customers are satisfied with their experience.

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However, we understand that there may be rare occasions where a customer is not entirely satisfied with a service or product. If this happens, we welcome your feedback and are committed to addressing and resolving any concerns promptly and professionally.

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If you wish to raise a complaint, please contact our Superintendent Pharmacist, Mohammed Bilal Shah, using the contact details below:

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Telephone: 0121 745 9186
Email: tanworthlanepharmacy@gmail.com

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We will acknowledge receipt of your complaint within 72 hours, and we aim to provide a full resolution within 7 to 14 days. In some cases, where further investigation is required, this timeframe may be extended, but we will keep you informed of the progress throughout.

Most issues are resolved quickly and efficiently, and we value the opportunity to put things right when something has gone wrong.