PRIVACY POLICY

INTRODUCTION
Tanworthlane Pharmacy (“we,” “us,” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.tanworthlanepharmacy.co.uk, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”).

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you to any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of such changes.

COLLECTION OF YOUR INFORMATION
We may collect information about you in a variety of ways. The information we may collect via the Site includes:

Personal Data
Personally identifiable information, such as your name, delivery address, email address, and phone number, as well as demographic details like age, gender, and interests, which you voluntarily provide when registering or engaging in activities on the Site (such as online messaging or ordering). You are not obligated to provide any personal information, but refusal may limit your access to certain features.

Derivative Data
Information automatically collected by our servers, such as your IP address, browser type, operating system, access times, and pages visited before and after using the Site.

Financial Data
Payment information, including valid card numbers and billing addresses, collected when making purchases via the Site. We store limited financial data ourselves. Payment information is primarily handled by our payment processor, and we encourage you to review their privacy policy directly.

Mobile Device Data
Details from your mobile device, including its ID, manufacturer, model, and location data, if accessed from a mobile platform.

Third-Party Data
Information provided by third parties, such as when you connect your account through a social platform or external service.

USE OF YOUR INFORMATION
We use collected information to deliver a smooth and personalised experience. Uses include, but are not limited to:

Creating and managing your account
Processing transactions, including orders, payments, refunds, and deliveries
Improving Site functionality and customer experience
Sending service-related emails and updates
Personalising your interactions with the Site
Preventing fraud and ensuring the security of transactions
Responding to customer service inquiries
Sending newsletters and promotional content (where consent is given)
Enforcing our Terms and resolving disputes
Complying with legal obligations

DISCLOSURE OF YOUR INFORMATION
Your information may be shared in specific circumstances:

Legal Compliance and Protection
We may disclose information if required by law, or to protect our rights, users, or others. This may include sharing data with fraud prevention or law enforcement agencies.

Third-Party Service Providers
We may share data with trusted vendors who perform services for us, such as payment processing, hosting, data analysis, customer support, and marketing assistance.

Marketing Communications
With your consent, we may share information with third parties for marketing purposes. You may withdraw this consent at any time.

User Interactions
If you interact with other users (e.g. on blogs or messaging), they may see your name, profile photo, and activity.

Public Contributions
Comments or other content posted publicly on the Site may be visible to all users and externally.

Advertising
We may partner with third-party advertisers who use cookies and similar technologies to provide targeted advertising.

Affiliates and Business Partners
We may share your information with affiliates or partners offering services or promotions you may benefit from.

Social Media
If you connect via a social platform, your activity and profile details may be visible to contacts.

TRACKING TECHNOLOGIES
We may use cookies, web beacons, and tracking pixels to enhance your experience. These technologies do not directly collect personal data but help improve performance and customise interactions.

You can manage cookies via your browser settings. Note that disabling cookies may limit certain features.

For more details, see our Cookie Policy, available on the Site and incorporated into this Privacy Policy.

THIRD-PARTY WEBSITES
Our Site may contain links to external websites. Once you leave our Site, we are not responsible for the safety or privacy of your data on those platforms. Please consult their privacy policies before submitting any personal information.

SECURITY OF YOUR INFORMATION
We use administrative, technical, and physical measures to protect your data. However, no system is completely secure. You should take care in sharing information online, as no digital platform is immune to risk.

OPTIONS REGARDING YOUR INFORMATION

Account Information
You may update or delete your account by:

Logging into your account and editing your profile
Contacting us using the details below

We may retain certain data to prevent fraud or comply with legal obligations, even after an account is deleted.

Communications Preferences
To opt out of receiving marketing communications:

Adjust your preferences in your account settings
Click “unsubscribe” in marketing emails
Contact us directly

To stop third-party emails, you must contact those parties individually.

Tanworthlane Pharmacy
198 Tanworth Lane
Shirley, Solihull
B90 4DD

Pharmacy Telephone: 0121 745 9186
Email: tanworthlanepharmacy@gmail.com
GPhC Registration Number: 1091830
Superintendent Pharmacist: Mohammed Bilal Shah